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Your Travel Rewards FAQ

You can find the answers to some of our most popular questions below including your benefits, technical support and how to pay. If you can't find what you are looking for, please call our travel team.

Will I receive my guaranteed discount on everything I book?
Can I speak to someone if I can’t find what I want on the website?
Will I need to pay the full amount when I book?
How quickly will I receive all my travel documentation after booking?
What products can I book online?
How do I make a complaint?
What is ATOL and how does it protect me?
Can I change my booking online?
What should I do if I experience technical difficulties when trying to book online?
Are the flight timings on my invoice the most up-to-date flight times?
Are you able to confirm the airline and aircraft type?
What happens if my tickets are lost or stolen?
Your Booking